It would be useful to see a new ticket button within a contact, that would automatically open a new ticket with the contact field completed
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New Ticket Button within Contact Screen
I agree!
This would be perfect for when a customer calls in, you can locate them with the system and then create a new ticket for this customer from that screen with their contact details pre-populated.
So simple yet brilliant!
Yes, this would be very useful, especially with the search for requesters when creating a new ticket sometimes refusing to return people who are definitely in the requesters list.
Can someone write a FreshPlug to add this feature.
We just need two buttons on the right side of the page. One for New Ticket and one for New Email. They would only need to be available in the Contacts Screen.
The New Ticket button would create a new ticket with the contact information populated in the Requester Field. The New Email button would start a new Outbound Email with the To: field populated with the contacts primary email.
We just need two buttons on the right side of the page. One for New Ticket and one for New Email. They would only need to be available in the Contacts Screen.
The New Ticket button would create a new ticket with the contact information populated in the Requester Field. The New Email button would start a new Outbound Email with the To: field populated with the contacts primary email.
The ability to create a new ticket from an existing requester is very important.
We can search to see if they exist, select them if they do, and create a new ticket from their requester page.
As it stands now there is no easy way to see if a requester already exists upon creating a ticket (by name, company name, and/or phone number). Many duplicates are made because of this.
It is also beneficial as it would give a quick overview of the requester's past tickets so that the technician would see if knowledge from a past ticket would help him/her with the current ticket.
+12Hello,
You can now create a new ticket for a particular contact within the Contact details page using the plus icon to the right of the contact name.
This is available on Freshdesk Mint.
Cheers!
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