New Ticket Icon in Quick Search

Now, when you search for a customer in the quick search a small ticket icon appears to the right of the search result. If you click on this ticket icon, you are immediately taken to the tickets page and a filter is applied including the requesters email to show you this customer's tickets. When we answer tickets from a set view, we start by clicking on a ticket from the list, followed by a quick search to see if this is the only ticket from this customer or if there are more. With that said, if we were to click on this new ticket icon in the search it would ultimately change our current ticket view and we would need to always go back and manually select the ticket view over ana over again. Hopefully I am missing something here. I would love to hear from others and understand your ticket workflows!