Hi,
we have a problem with the email sender name on an automatic reply from freshdesk for a new ticket. How can we set the sender's name to be the desired name and not the default "support"?
In short, we want the subject of the email to be Infenso Support and not the default "support", a picture is attached.
Kr, Leo
Hi Leo,
I believe you are looking to change the name of the support email address from which the automatic email notifications are triggered. You could change the same under Admin >> Emails >> Edit >> Name. This would automatically get reflected while the notifications are triggered from that specific support email address.
Cheers!
Hi,
thank you for reply.
In a some way a support account was created which was the cause of this problem, after deleting and default settings everything is fine. Thanks, you can close the ticket.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
