Is it possible to get notifications in our microsoft teams of when a new ticket is created? What about a notification in teams based on some scenario, such as an automated rule where any ticket that remains unassigned after 3 days will notify us in teams.
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New ticket notification in microsoft team
Hi Jakub,
You’ll receive notifications from the Freshdesk bot on Microsoft Teams for the following events only:
1. When a ticket priority is modified
2. When a ticket is assigned to you
3. When a customer responds to a ticket
4. When a public note is added
5. When a private note is added
Note that you’ll receive these updates only when the concerned ticket is assigned to you or if you’ve been added as a watcher on that ticket. We would not be able to trigger notifications time based.
Cheers!
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