We currently use templates in Outlook for certain standard emails.
I can see that i can create Canned Response templates which are great if we have a standard reply for certain issues, but i need to be able to send a template email at the beginning of a ticket.
I cannot find a way to add the canned response icon to the new ticket template in Admin. Can it be done? Or is there anyway to produce different email templates please?
Many thanks
Yes, I agree. Having the ability to create canned responses and or templates for new tickets AND new emails would be ideal.
Any ideas if/when this will happen?
Regards
+12Hello,
It is now possible to define templated forms and use them in the new ticket or outbound email page. Here's the link to the self-help article on the feature : Ticket templates
Cheers!
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