Is there a setting to create a ticket without having to set the date every time a new ticket is created? It should automatically choose today's date but instead is required to set a date in the field.
Closed for Voting
New ticket with today's date
Actually to add on to this, allow us to set defaults for ticket fields when creating a new ticket. Do we have an option for that somewhere?
+12Hello,
Freshdesk makes agents' life easier while creating a new ticket with the addition of Ticket templates. The agents don't have to enter each and every field value for frequently used values. Instead, the admin can define the ticket templates to hold values for the ticket fields and the agent can apply them to the tickets in a single click.
Cheers!
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