Hi,
One feature our customers constantly ask for is the option to subscribe to a newsfeed in our Help Center (knowledge base in Freshdesk).
Ideally, customers would like the option to subscribe to:
- …the entire knowledge base
- …individual categories
- …individual folders
- …individual articles
When a customer then subscribed to the entire knowledge base, for instance, he would get an email as soon as we post a new article.
Similarly, when a customer only subscribed to an individual folder, he would receive an email as soon as a new article is posted within that particular folder.
I would be great to get this feature as soon as possible.
Thanks
Thorsten
