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No auto CC when forwarding a mail

Related products:Freshdesk
  • June 4, 2020
  • 2 replies
  • 21 views
N
Apprentice
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Can you please add a option to turn off, the sender which forwards the mail into FD will be automatically be CC when you answer the ticket to the requester with "use original sender as requester" 



2 replies

F
Community Debut

We'd need this feature as well!

A
Community Debut

Hi Andreas & Florian,


As per the current behavior, the CC would get added automatically. But we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us.


Cheers!

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