Sometimes, a caller may have an issue or request that can be handled all in one phone call. To document the call, we would create a ticket, but set the status to closed. However, the user still receives a "Ticket Created" email when the ticket is created, no matter what the status of the ticket is.
It would be great if users were only sent a "Ticket Created" email if the status is set to "Open" or "Pending" when creating a ticket, but not if it is set to "Closed"
