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No reply to new email

Related products:Freshdesk
  • March 26, 2020
  • 1 reply
  • 7 views
P
Apprentice

 Hello,


We're using autoreply to new inbound emails with one email address, but have setup another email address/inbox and don't want any autorespond when new tickets are open -- how can we do this?


Thanks!


Patrick

1 reply

A
Community Debut

Hello Patrick,


While we do not have a direct way of achieving this, we could surely assist you with workarounds for this.


- You can turn off the "New ticket created" notifications under Admin >> Email notifications >> Requester notifications

- Set up a Ticket creation rule under Admin >> Automations wherein if the support address is "x@gmail.com", then send email to Requester.


PFA, the screenshot of the sample rule.

Hope this helps! :)

ticketcreatonrule_47176.png
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