Summary proposal
Add a property list item or drop-down type list item for which the contents or list items are part of the company record as opposed to the global or system record.
Proposal details
In the proposed drop-down list the items are stored in or part of the company record making each list unique to the individual company. Agents would be able to add items to the drop-down list for each company. In a ticket for a given company the list contents would be the items associated with that specific company.
This would be similar in function to the current "multiple companies" feature present for customers. A primary differences between the multiple companies feature and this proposed feature is whereas the multiple companies source is linked to the companies table which is static and not part of the customer record, the contents for the proposed feature would dynamic and part of the company record.
Use case scenario for this field type
Many of our customers have multiple facilities spread across multiple geographic locations. It would be great to have a "drop-down" list in which the contents or list items for the drop down was tied or associated to the specific company.
i.e.:
Company A has three facilities LabA, LabB and the Corporate complex
Company B has two facilities Assembly BldgA and RnD Operations
Company C has only one facility location (drop-down will not be populated)
The drop-down list in the properties of a ticket for a given company would only contain the locations or facilities for that company.
