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Not seeing ticket when repying and forwarding

Related products:Freshdesk
  • January 14, 2019
  • 0 replies
  • 7 views

Would it be possible for the reply element to remain fixed to the screen? 


It is not possible to see the reply being composed side-by-side with the previous messages. We often receive complex requests with multiple points to reply to, and in an e-mail client we can just slowly scroll down the previous messages while entering a reply in a separate window. Constantly scrolling up and down while composing a long reply wastes a significant amount of time.