Good day
A feature that will be highly beneficial to us is for the 'Note Added' state to become a default state and seen in both the table and card view.
We have found that it is very difficult to manage notes between agents and outside sources as currently you have to check your emails for notes as well as refer back to a specific ticket number via office 365 or Outlook.
As soon as there are an abundance of tickets and notes added to them you loose track of your notes.
Therefore we believe by adding "new note" to the state column the agent can easily navigate between notes and be curtain not to miss or not see notes directly in Freshdesk.
