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New Idea

Notes for Tasks

Related products:Freshservice
  • May 1, 2024
  • 1 reply
  • 32 views

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  • Skilled Expert

Could we possibly include the feature of adding a note upon task completion?

For instance, if a task is assigned to the procurement team to send an item and furnish tracking details, it would be helpful for them to append a note with the tracking ID once they finish the task.

All we can currently do is to complete the task

1 reply

afautley
Top Contributor ⭐
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  • Top Contributor ⭐
  • May 2, 2024

HI, you should be able to make a workflow that adds a note to the ticket once the task is completed, maybe if you make an additional field on the request page you might even be able to customise it?

 

but agree this would be helpful feature,