Create a notice of updates to Dashboard / Ticket Summary.
The update notice should be similar to the mechanisms that already exist in:
1. Dashboard / Recent Activities:
2. Tickets / Detais :
NOTE: We understand that the absence of an update notice in Ticket Summary cause a false impression of efficient monitoring.
I realized that the "Ticket Summary" suffered improvements over the last release. However, it was not implemented an update notice as there is in "Recent Activity".
It would be possible to make this implementation?
+12Hello,
Auto-refresh is now available on tickets that would help agents to quickly identify if there's an update on the ticket that they are currently on.
In addition to this, we've implemented traffic cop, a feature that prevents multiple agents from replying to the same ticket/ reply by an agent without reviewing the latest update on the ticket.
You can read more about these features here.
Cheers!
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