Hey,
I am fairly new to Freshdesk, but I think it is a great system and general speaking I have nothing to criticize. An idea I had when one of our helpdesk team members was talking about how the activity summary is hard to get to was...
Having a notification area that is always visible (or perhaps just visible on the 'tickets page'). The ultimate thing would be something similar to the notification area that Facebook has where it tells you when new notifications/updates happen within your Freshdesk.
Does that make sense?
Justin Showell
helpdesk.rubratec.com.au
