Implement a feature for Freshdesk Collaborator Agents to receive email notifications for any new Freshdesk Forum activity, ideally for all forums, but at least for a particular forum.
Not just for a particular existing forum topic/post, which is already a feature.
This feature will enable Collaborator Agents to know if there are new forum posts without having to go the the Forum on the customer portal to check all the time for new activity.
