Notification System

Hi,

In order to get desktop notifications using Slack, I created a dispatch rule that pushed to Slack a message on a designed channel at each ticket creation.

You can custom the title and message with Placeholders so you get nice customized notifications depending on the nature of the ticket (according to different Dispatchr rule).

Works fine for me but it overloads Slack with messages, which is not the handiest for me as I am on the free version with limited messages.

It would be great if Freshdesk developed an app to build custom notifications on desktops.

Cheers.

Hi Team,

Did you facing any problem in freshdesk? I already sent a reply to the applicant, but still showing OPEN in the status of it.  And it doesn't show in the Dashboard that I already sent a reply.  I will get to know only that it is successfully sent when applicant sent a reply.

Please help

I'm only a new freshdesk user but I must say I'm really surprised this sort of in app notification is not available. I would have thought this would be a primary feature. 

+1 vote from me on this feature. 

Currently I'm forced to use zapier for this. It's a bit weird :-\

Update?

I cant move for websites with desktop notifications these days and after nearly 3 years with Freshdesk this would be mega helpful to everyone in my team

Any update on this?  Would be really useful, rather than having my agents refresh their screens every 5 min

Hello All!

This is Vikram from the Product Team at Freshdesk. 

We have some great news :) 

"Smart Notifications" will help your team stay on top of their tickets without having to leave the Freshdesk web app.

Now

• You’ll receive instant updates about changes to your tickets in the Notification Center.
  
• You can choose to receive only the notifications that are important to you.
  
• You can enable desktop notifications so that you’re notified even when you’re working in another tab or application.