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Notification to new contact when the contact is changed

Related products:Freshdesk
  • Jul 4, 2019 8:44 AM UTC
  • 0 replies
  • 5 views

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When a ticket is logged, the initial contact receives a requester notification that their ticket has been created, however if the contact for the ticket is changed, the new contact does not receive a notification.  


We would like the option to notify the new contact that the ticket has been logged for them.