I feel like there's a missed opportunity with notification in FreshService.
In the mobile app, I have an option of viewing a stream of activity on just my tickets, shown here:
The only option similar to this in the browser version of FreshService is the "Recent Activity" section, but that unfortunately shows information for everyone, not just things relevant to myself, shown below:
The other thing about the "Recent Activity" screen is that it shows ALL interactions with tickets, not just ones I need to act upon. For example, I don't need to know that I submitted a ticket. I know that I did that, because I did it. I need to know when a requester submits a ticket and it's assigned to me, or one of my tickets gets reopened.
Is there any way to bring the way that the FreshService mobile app handles notifications into the browser experience?
Thanks
