We are not receiving an email notification when a client contact other than the requestor replies to the ticket. Any inconsistently do not receive an email notification when the client replies to the ticket. Notifications are enabled.
Any ideas?
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notifications when client contact other than requestor replies to ticket
Hello Richard,
We believe your query has been addressed by one of our support agents. Upon setting the DKIM in your Freshdesk instance, I hope you are receiving the email notifications fine. Please feel free to write to support@freshdesk.com in case of any further queries in the future.
Cheers!
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