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New Idea

Notify agent on parent ticket when all child tickets are closed

Related products:Freshdesk
  • November 14, 2022
  • 1 reply
  • 84 views

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We appreciate the parent-child ticket feature.

What we miss, is that when all child tickets are resolved/closed, there are no notification to the parent tickets agent of this event. The parent ticket agent needs to manually check if the child tickets are done.

Please, could you implement this notification?

1 reply

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  • Apprentice
  • May 30, 2023

Agree this functionality is needed in Freshservice too.