Skip to main content
Future Consideration

Notify agent on parent ticket when all child tickets are closed

Related products:Freshdesk
  • Nov 14, 2022 10:01 AM UTC
  • 1 reply
  • 87 views

Forum|alt.badge.img+2

We appreciate the parent-child ticket feature.

What we miss, is that when all child tickets are resolved/closed, there are no notification to the parent tickets agent of this event. The parent ticket agent needs to manually check if the child tickets are done.

Please, could you implement this notification?

1 reply

Forum|alt.badge.img+2
  • Apprentice
  • May 30, 2023 5:52 PM UTC

Agree this functionality is needed in Freshservice too.