Skip to main content
New Idea

Notify customers of new solution articles

Related products:Freshservice
  • November 7, 2023
  • 0 replies
  • 12 views

Forum|alt.badge.img+1

Hello! I would like to have an option where people can “follow” certain folders in the Solution/Knowledge Base and get notified when that folder has been updated. 

 

For instance, if someone follows the Folder about Microsoft Teams, they would get notified every time a new page was added to that folder. They would also be updated every time a page in that folder was edited. It would be even better if the notification included the text of the new page or the change. 

 

I saw in the Ideas that this has been suggested many times and closed. I would appreciate an update or explanation:)

Thank you!