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Notify group within Add Note section

Related products:Freshdesk
  • February 10, 2012
  • 5 replies
  • 21 views
A
Apprentice

There are times that we want to send an update internally pertaining to a ticket. Currently, there is a "notify agents" selection under "add note," it would save us time from selecting multiple agents if we could have a "notify group" in this section.

5 replies

J
Community Debut
This would be really useful and it's surprising to see this was requested 4 years ago yet there hasn't been any movement on it.

 

T
Contributor
bump

 

S
Contributor

Thanks all for writing to Freshdesk with your great suggestions to improve our product!


I will add this request to our backlog and respond back on when we can implement it.


Thanks,

Sudha



aravind.sundararajan
Skilled Expert
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Hello,


You can now mention a group on a ticket using the Team Huddle feature. It lets you to invite agents from a different group to read contextual information and serves as an in-ticket chat.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
V
Contributor

Hello,
Would it be possible to add this feature on Notes too?

(and I have try to add a @group notification through a ticket discussion, but it does not work at my end)

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