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Number of available full time agent seats not visible any more

Related products:Freshdesk
  • October 5, 2020
  • 0 replies
  • 6 views

Previously admin could see the number of available full time and occasional seats.

Now for some reason only the number of occasional seats is visible when adding or editing an agent.


Do you really mean that we need to keep tabs on constantly changing number of agents manually and/or notice the need for additional licenses only when we cannot add a full agent anymore?


Or perhaps I've just missed a change/an improvement and am looking in the wrong place....


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