When using the app, and having email alerts turned down significantly - as the point of this system is to reduce our individual emails...
Anyways, simply stated I would like to be able to make a rule that adds the assigned agent as a watcher. Currently you have to specify who.
We have a team that monitors our tickets and an urgent ticket is an all hands. The owner of the ticket however should know when someone takes action on work they have claimed. By adding watcher to assigned agent - they would get this ability.
