An observer tag that will tag the event performing agent instead of the assigned agent (or internal agent).
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Observer - Tag Even Performing Agent
+12Hello Roberto,
Welcome to the Freshdesk Community! The Observer rules already capture the event performing agent's information and it can be used in the actions like Send email, Assign ticket, etc.
Can you please elaborate on your request of adding tag to an event performing agent?
Cheers!
Excuse me, I meant to add a placeholder value for event performing agent available in the list below.
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