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Occasional Agent vs Customer?

Related products:Freshdesk
  • July 13, 2016
  • 2 replies
  • 26 views
S
Contributor

I have a couple project managers that are "Occasional Agents".  What happens if I create a ticket with them as the requester and they view the ticket.  Does it consider them an agent and charge us or does it consider them a customer?

2 replies

P
Community Debut
  • priyo_old
  • Community Debut
  • July 14, 2016
We are working on introducing occasional agents that would be available at a discounted cost. An alternative for now would be to forward external members of the company relevant extracts from a ticket.

Thanks,
Priyo,
Freshdesk Product Management

 

aravind.sundararajan
Skilled Expert
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Hello,


With the Agent as a requester feature , tickets can be created on behalf of the agents and they will have access rights similar to a normal user on the ticket.


Cheers!

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