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Offboarding and Asset Return

  • Mar 26, 2024 7:52 PM UTC
  • 3 replies
  • 123 views

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Is there a way to remove the option to reallocate the device to a different user?  I don’t want our HR department to be able to have that option, because all devices need to be returned to IT for reimaging and redistributing.

3 replies

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  • Skilled Expert
  • Mar 29, 2024 3:07 AM UTC

This.


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  • Author
  • Skilled Expert
  • Mar 29, 2024 11:59 AM UTC

This.

I suppose that means it’s not able to be done at the moment😂


sil1
Community Debut
  • Community Debut
  • Apr 29, 2024 12:51 PM UTC

Bumping this thread!

We like the feature for Freshservice to automatically detect hardware and software but like the previous speaker, everything goes back to IT so we don't want the manager/hr to tell us where things go. However, we would like to have other inputs from the manager/hr, for example where in the office the employee is located and similar things.

Similar to the onboarding module where you can add another stakeholder for input.

Please fix this ASAP.