We’re currently implementing the offboarding process into our Freshservice environment, and it’s apparent that the module is quite limited.
Firstly, when the parent ticket is created, step 3 should allow you to create, either Child tickets or Tasks (or both). Currently, the child tickets created are per software assigned to the user, this should be the same logic for Tasks.
Secondly, from the parent ticket, using either Related Tickets, or the Tasks option, you should be able to assign them to an agent from that screen, and you should be able to resolve them from that screen also, without the need to open each one and edit.
Thirdly, when the child ticket/task is resolved, this should automatically unassign the associated asset.
