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Office 365/Exchange Calendar Integration

Related products:Freshservice
  • May 27, 2015 10:26 PM UTC
  • 40 replies
  • 124 views
Contributor

Currently trying to jump through several different hoops to get tasks into the calendars.  Not a great workflow.  


Any hope of getting tasks to sync with Exchange/Office 365 Calendars? 

40 replies

Contributor
  • harry
  • Contributor
  • May 31, 2015 9:07 AM UTC

Office 365 calendar integration would be fantastic for me! I BEG Freshdesk to consider this idea! 

Contributor
  • iapruzzese
  • Contributor
  • Dec 28, 2015 5:48 PM UTC

Having calendar access by agent would be ideal.

Contributor

Hi Ian,


Thanks for sharing your thoughts. Outlook calendar integration is on top of our roadmap, I'll keep you informed when we kickstart the development. 


Viminya

Freshservice Product Team

Community Debut

Any update? ETA?

Contributor

Hi JayQ,


Can you tell me if you are looking for Office 365 or Exchange calendar. Which version are you using.


Viminya

Freshservice Product Team

Community Debut
  • joshua.lyndon
  • Community Debut
  • Jan 27, 2016 5:08 AM UTC

Viminya, I don't know what Ian wanted but surely you can support both? Office 365 calendars are backed by Exchange Online, so a generalised solution should allow you to work with both.


Greater support for Office 365 integration across the board would be great. It has heaps of APIs you can target.

Apprentice
  • dvir
  • Apprentice
  • Feb 1, 2016 3:01 PM UTC

Office 365 

Contributor
  • jyensen
  • Contributor
  • Feb 15, 2016 5:29 PM UTC

Hey guys! Any update on when this might be available? It would be a great feature!

Contributor

Office 365 calendar integration is in our plans. I think having an option to add tickets by due date, tasks, and scheduled changes and releases would be beneficial. Please share if you would like to add any other Freshservice events to your Office calendar. Your suggestions would greatly help us prioritise functionalities. Thanks


Viminya

Freshservice Product Team

Apprentice
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  • marius
  • Apprentice
  • Jun 8, 2016 11:23 AM UTC
Good suggestions Viminya,   We would also welcome office365 calendar integration adding the due dates that you mention.

What is the progress on this? Is it in active developmet yet?

BR.

Marius

 

Contributor

We are just starting with the development. We were not able to accommodate tickets by due date for the first cut but tasks and changes can be sync'd. 

Contributor

Viminya, is it possible with this integration to create an add-on to outlook that a user could quickly click and submit an incident? Some other applications out there have similar integration like Cisco WebEx to create a meeting with one click.

Community Debut
  • mat
  • Community Debut
  • Jul 26, 2016 5:22 PM UTC

an outlook add-on is a great idea!

Apprentice
  • szhuk
  • Apprentice
  • Jul 28, 2016 2:23 PM UTC

Really looking forward to syncing Tasks with Office365/Exchange.

Contributor

@Clay- Outlook add-on is something that we have started to explore. But this requires a separate integration with Outlook connector and does not come along with O 365 calendar integration.

Community Debut
  • zuriel
  • Community Debut
  • Aug 29, 2016 3:25 PM UTC

Any progress on this project?

Contributor

@Zuriel- We will have this ready by mid Oct.

Community Debut
  • zuriel
  • Community Debut
  • Sep 19, 2016 1:27 PM UTC

That sounds great! 

Community Debut
  • joao.almada
  • Community Debut
  • Oct 10, 2016 12:33 AM UTC

Wonderful! I looking for it too.

Community Debut
  • cdickson
  • Community Debut
  • Oct 17, 2016 4:03 AM UTC

Is this close to being launched? New to Fresh Service and this will be a great addition!

Community Debut
  • mrahmansaher
  • Community Debut
  • Oct 21, 2016 5:03 PM UTC
We are interested in this as well.


 

Community Debut
  • support_14267
  • Community Debut
  • Nov 3, 2016 2:44 PM UTC

Any new update when we can expect this feature for O365?

Contributor
  • jason_14582
  • Contributor
  • Nov 25, 2016 1:51 AM UTC

Mid Oct, has come and gone were almost into December.   Is there a RoadMap progress page anywhere?

Contributor

Jason - Thank you for being patient with us. It is in the last mile of delivery. I will share an update in this thread once it is released.


Contributor
  • jyensen
  • Contributor
  • Nov 27, 2016 6:17 PM UTC

Are you going to give us another date or do we just wait indefinitely?


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