Hi,
I integrated Office 365 in Freshdesk to make the "push to Outlook" action available to me. At first this appears a really good function, but I noticed a couple things:
- There is no way to change the formatting of the message and it's all in the same format. I included the placeholder "ticket description", but the initial message loses its formatting. So if someone receives a forwarded mail this way for example that consists of three previous mails, it's not easy to see where one begins and the next ends. Also, the used formatting is huge for no reason.
- This action is only available as an observer rule, while it would also be handy as a supervisor rule since it allows people to choose between adding a private note or sending a reply that would be visible to the client.
Anyone else have issues with the limitations of the "Push to Outlook" action?
