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On-Call Schedules - API Calls - GET Request for current agent who is on-call

Related products:Freshservice
  • February 13, 2024
  • 1 reply
  • 27 views

Shubadus
Apprentice
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It would be a nice feature to run a GET request to get who is currently on call so we can automate updating that information in other systems that we use. As it currently stands, outside of exporting the on-call calendar, there’s no good way to inform other departments of that information. With a GET request, we could set up automation to automatically update who’s on-call and better handle when we have to make changes to the schedule.

1 reply

christian.mentor
Skilled Expert
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