Currently those two embedded modules are only visible or accessible via the Self Service Portal (Customer Portal), i would also like to add those two options in the gent portal under the + sign in the upper right corner, where the variation of tickets can be chosen to be created.
On/Offboardings are often initiated by local IT agents in different offices across countries, having to switch to the customer portal for just that reason every time is received as off-putting.
It seems plenty articles on here show that for years many have requested some options to customize the agent portal in at least some ways - but...
