Skip to main content
New Idea

Onboarding build kit item detail visibility

Related products:Freshservice
  • April 29, 2024
  • 0 replies
  • 55 views

Forum|alt.badge.img

Requester can request items from build kit but the hiring manager cannot see the details of the request. I don’t understand a use case for not being able to see the form details of an item that’s requested and actively needing approval before ticket creation. What if the requester is requesting a CRM account but selected the wrong queue for the user. The Hiring Manger will never know! Seems like a big miss. 

Future state: Hiring manager should be able to click on each requested item to unfurl details so that can actually approve. BONUS if we can hide “Total Price” from view. Seems unprofessional if not actually needed. 

Example of who can select items (built kit view)
Hiring Mangers view within Onboarding module (approval link sent to hiring manager stakeholder)