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New Idea

Onboarding/Offboarding Visibility

Related products:Freshservice
  • January 5, 2024
  • 2 replies
  • 63 views

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An idea for Freshservice is to give admins the ability to repress Onboarding/Offboarding modules from the Self Service Portal. 

In our use case, we have taken a SR approach to Onboarding/Offboarding instead and will not be using the native module. Because of this, seeing this on the SSP page is redundant and only will confuse of user base.

2 replies

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  • Author
  • Apprentice
  • January 5, 2024

To add before anyone else does. I understand that agents/requesters do not see this since we do not have the module set up, only admins still see these functions. But i still believe even then, the ability to hide/suppress would be a helpful feature.


Daniel Söderlund
Top Contributor ⭐
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Can be done by CSS (I think) but if it’s disabled it should be hidden for admins as well.