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One click to set company in customer contact?

Related products:Freshdesk
  • January 22, 2015
  • 1 reply
  • 16 views

Is it possible to have a one click action to set the Company field (within Customer Contacts) as a set value?  We support both businesses and end users - therefore when we get a new end user (very frequent) it is currently too many steps to edit the customer then get back to the ticket.


Is there a way to achieve this (ideally from within a ticket) - or does anyone know of a work around that could be used for the same outcome?


Was thinking Scenario, or similar?


Thanks in advance guys and gals!

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


With the Requester widgetyou'll be able to quickly glance through the user details and also make changes right from the ticket page. No more browsing through contacts to edit the profile attributes. 



Cheers!