Dear FD!
We are a small support team of 3. We user the free plan, managing only 10-30 tickets a day. The mobile app is great but in the team we all think that there is a small inconviniance regarding notifications.
Now every action which is set to be a notification becames one.
I think an option in settings would be very helpful:
"only one notification per ticket".
So if tikcet #3 gets a response, gets closed and gets another response now it is 3 notification. I suggest that if you set the new option there would be only 1 notification:
"Ticket #3 had some actions" or something like that.
So what do you thing?
