One of my agents will go on holiday for 2 weeks, how do you handle cases assigned to him?

Thanks Antony. This is exciting news. I installed it but, to your point, it still appears to have a couple hiccups. 

1. My test response from a customer did not send the OOO email to my customer even though the setting was "on" for it to get sent. 
2. There were some glitches related to re-reassigning the ticket after the OOO system correctly initially reassigned it. I couldn't assign the ticket back to the OOO agent until the OOO setting was disabled (might want to do so if the ticket needed to wait for the agent to handle)
3. There appears to only be one set action for the entire OOO experience. Meaning that if I want a ticket to get unassigned when an OOO agent is off, then the same thing would happen if it was a company holiday and any tickets that get a response from a customer during that holiday would also get unassigned. 

One positive, you can remove the OOO setting, but you have to dig to find it under My Availability and then clicking the trashcan on the far right. 

This was from very limited testing, so I'm hoping I'm wrong on the hiccups above.

@DylanGoelz I have similar problems which I have logged with the Freshdesk team although for us the 'not being able to assign tickets to agent' works well.

@MickLowe check out FreshEngage App

@sidhanath it doesn't work properly plus doesn't cater for half day holidays.