Hi,
In order to adapt workflow processes it would be very handy to have option to sort out tickets that somebody “Notified to:” you.
Currently Freshdesk allows open ticket when Any note is added. This note reopens all kind of Private notes (Jira comments, Notes to myself, notes from colleagues, etc). Unfortunately you cannot really sort out when open and when not.
As long as you disable this automation you are able to reopen tickets when ticket contain specific generic comment (Comment on Jira, for example). But you come up to the problem that you cannot reopen ticket when colleague/agent Notifies you. This is a huge limitation in terms of adaptivity the workflow.
Adding an option that the following automation will catch “Notified to:” would be really a great success.
Regards
