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Opt-out a company/contact from user activation email

Related products:Freshdesk
  • Mar 25, 2025 9:49 PM UTC
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We have a number of clients that prefer to continue using email only and would like to opt-out of user activation emails. As of today there is no solution that enables us to track opt-outs except for manual notes. If user activation email is enabled the platform continues to send invites to companies/contacts even they would like to opt out of the invite only.