To get the most out of Freshworks tools, try setting up custom automation to match your business needs. For example, in Freshdesk, you can create rules to automatically assign tickets based on keywords or customer types. This way, each ticket goes to the right person.
Also, use the Freshchat chatbot to handle common questions and collect customer details. This will free up your support team and give customers quick answers.
Remember to check and update these settings regularly to keep everything running smoothly.
