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New Idea

Option for an agent to choose if a Note should be Public or Private as default.

Related products:Freshservice
  • October 14, 2025
  • 0 replies
  • 16 views

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Hi,

Allowing agents to set a default for whether a note is Public or Private could definitely reduce repetitive actions and improve efficiency, especially for tasks they perform frequently. It’s a small change that could have a big impact on workflow optimization.

Br Andreas