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Future Consideration

Option for an agent to choose if a Note should be Public or Private as default.

Related products:Freshservice
  • Oct 14, 2025 7:59 AM UTC
  • 1 reply
  • 62 views

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Hi,

Allowing agents to set a default for whether a note is Public or Private could definitely reduce repetitive actions and improve efficiency, especially for tasks they perform frequently. It’s a small change that could have a big impact on workflow optimization.

Br Andreas

 

 

1 reply

techtibco
Apprentice
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  • Apprentice
  • Aug 4, 2026 9:16 AM UTC

je voudrais pouvoir définir mes groupes dans fresh pour mettre les notes publiques par défaut sur les groupes voulus