We’ve been using bundled service items for some of our more complex business processes. The parent child relationship has been really usufual for our service requests that require a lot of different work from multiple teams across the org.
It would be extremely beneficial to us if we could make the child service items only available in the parent service item. I have to create a lot of different portal customizations to hide the child service items to prevent the requester from being able to submit the child service items individually. Even then it causes some errors with the portal search feature.
