Currently we have the option to either send an update/info email to our customers or send no email.
But some customers do not like to be ‘spammed’ with emails about their tickets etc. Others on the other hand want to be informed about every step in the proces.
Is it possible to have an option in the contact record for receiving emails or not. Not needed to have an option for every single email but just for receiving or not receiving.
Would be really greatly appreciated by our customers!
