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Option to add columns in the customer/contact view

Related products:Freshdesk
  • November 20, 2018
  • 7 replies
  • 27 views

I have added a new field on the company card which i also would like to add as a column in the company view.


The same could be possible on the contact view.

7 replies

  • Apprentice
  • March 20, 2019

This really needs to be added. We don't use facebook or Twitter, so having those columns visible is completely useless. It would be much more useful to display some of the custom fields we've created for our contacts. As it stands, the contacts page is almost useless for getting the information we need to access.


  • Community Debut
  • November 27, 2019

Hi, is there some visibility about this feature ? It seems to me like a basic feature to have. Please update us. 


  • Community Debut
  • December 9, 2019

Any updates, please?


  • Community Debut
  • January 2, 2020

It seems like the current set up forces us into a view that would be useful for B to C companies, but is not good for B to B companies. Surely, this is a simple oversight, but I do not see that FreshWorks is very responsive to these kinds of requests. :(


No news for This?


Forum|alt.badge.img+5

 I just recently stumbled across this issue. I gotta say, for a company that received 400 Million of investments - some of the things that the tool(s) *can't do are quite surprising.


Hello all,


Apologies for being silent on this thread.

We currently do not have the option to customize the columns displayed in the Companies/Contacts view. This is indeed a thoughtful suggestion. I am happy to take this to our product managers and we will explore the possibilities of customizing the columns in the near future.


Please watch out for any updates to this request on our release notes.


Cheers!