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New Idea

Option to Add Multiple email address in "To"

Related products:Freshdesk
  • October 10, 2023
  • 1 reply
  • 26 views

Mufaddal
Apprentice
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While creating new email, we have option to add only one email address in To column, we want option to add multiple email addresses, if want to address multiple people.

same as it has option to add multiple email addresses in CC column.

1 reply

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We have one specific SCI that has 5 CC’d email addresses that we need to include when the item is submitted.  My only options right now are have 5 Email to actions in one action node, all with the same message in the email, or add them all as a requester.  I’ve not tested yet what it will look like either way.  We need an easier way to add multiple To email addresses and multiple CC and BCC email addresses.