When using the Chat Transfer feature, in addition to Available Agents list, would be helpful if agents could transfer to a group defined in the Help Desk.
Closed for Voting
Option to choose Agent Group in Live Chat Transfer
+12Hello,
Freshchat, the new messaging experience in Freshdesk, has taken over the reigns from the traditional live chat as a more powerful alternative. Freshchat enables you to create groups and the chat transfers can work similar to how you transfer tickets in Freshdesk. This is how the conversation screen would look like:
Cheers!
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